Returns &
Exchanges.

1. Hygiene & Safety Standard

Due to the hygienic nature of body care, lotions, botanical oils, and cleansers, we are unable to accept returns or exchanges for opened or used items once the tamper-evident seal is broken.

We take this measure to guarantee that every bottle arriving at your home is uncompromised, sterile, and freshly prepared.

2. 7-Day Damaged or Defective Guarantee

If your parcel arrives damaged, leaking, defective, or if an incorrect item was received, we will gladly replace it or issue a full refund within 7 days of delivery.

To request a replacement:

1. Take clear photos or a short unboxing video showing the damaged bottle and batch code.
2. Email our concierge at care@rituals.ph or message us with your Order ID (e.g. RITUALS-XXXXXX).
3. Our concierge team will review your claim within 24 business hours and dispatch a replacement at zero additional shipping cost.

3. Order Cancellation

Orders can be modified or canceled within 2 hours of placement by reaching out to our concierge. Once a parcel is transferred to our courier partner, it cannot be recalled.

4. Refund Processing (Maya Checkout)

Approved refunds for payments made via Maya (Cards, Maya Wallet, or QR-PH) are credited directly back to your original source account within 3 to 5 business days.